FAQ - Frequently Asked Questions
Product Quality & Sourcing
Q: How does Linlin Trading source its products, and why are the prices so affordable? A: Every single product we sell is sourced directly from the manufacturing factories and offered at wholesale prices. By cutting out middlemen, we ensure our customers get the most budget-friendly and cost-effective prices possible.
Q: Are your products high-quality and safe? A: You can be 100% confident in our products. We strictly focus on high-quality items with guaranteed quality control. Additionally, essential products (such as food, supplements, or cosmetics) hold official Food and Drug Administration (FDA) licenses, ensuring they are completely safe for consumers.
Q: Will the product I receive exactly match the photos provided? A: Yes, our company guarantees that the products are 100% identical to the photos and descriptions advertised. If you ever receive an item that does not match the description or find that the wrong item was sent, you can immediately report it to claim a brand-new replacement.
Shipping & Delivery
Q: How long does delivery take? A: For customers within Vientiane Capital, orders are delivered within 24–48 hours. For provinces across the country, we ship via private third-party logistics companies (such as HAL / Houng Aloun), which usually takes 1–3 working days depending on your location.
Q: How are shipping fees calculated? A: We offer Free Shipping on all items purchased from Linlin Trading for orders with a total value starting from 500 Kip and above.
Warranty & Claims
Q: What should I do if my product is broken upon arrival, or if an electrical appliance fails to turn on? A: If you receive the incorrect item or a defective appliance, please send an unedited, continuous video recording starting from before opening the parcel to our admin via Inbox within 24 hours of receiving the package. Our company will immediately arrange a new replacement for you. However, please note that Linlin Trading is not liable for items cracked, broken, or damaged by the transit company, though we will assist you in coordinating with them for compensation.
Q: Can I request a replacement or file a claim if I don't have an unboxing video? A: Our company reserves the right to decline responsibility or refuse to send a replacement in all cases if the customer cannot provide an unboxing video. This policy ensures transparency and protects against unresolved disputes between the shop, the customer, and the courier.
Q: Does the company inspect electrical appliances before shipping them out? A: Absolutely. Every electrical appliance undergoes a 100% inspection by our team to check the power system and basic operations before being securely packaged. This ensures that the item arrives in perfect, ready-to-use condition.
Payments & International Orders
Q: Can international customers place orders for their relatives in Laos? What are the payment methods? A: Yes, definitely! We welcome international orders to be delivered to recipients inside the Lao PDR. Payments must be made fully in advance via PayPal, Wise, Western Union, or MoneyGram.